TikTok Shop - Logistics Strategy Manager

About the role

About the Team The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together. Responsibilities - Developed and execute logistics operation solutions for TikTok Shop merchants in the US market, focusing on improving adoption of platform logistics service to achieve win-win-win situation: user experience, merchant efficiency and platform business are all improved. - Analyze merchant logistics models and supply chain structures to identify opportunities to improve fulfillment performance and cost efficiency. - Design and implement strategic initiatives that encourage merchants to adopt platform logistics services. - Collaborated with logistics operations teams, product teams, and category teams to drive the implementation of logistics solutions and operational improvements. - Built monitoring frameworks to track logistics performance, fulfillment efficiency, and operational outcomes. - Continuously evaluate logistics performance and refine strategies to improve service quality, fulfillment speed, and cost efficiency. Minimum Qualifications - Bachelor’s degree or above in Supply Chain, Logistics, Business, Economics, or related fields. - 5+ years of experience in e-commerce logistics, supply chain operations, fulfillment strategy, or related fields. - Familiarity with logistics ecosystems such as third-party logistics providers, warehouse, transportation and last mile operations - Strong analytical skills and the ability to use data to support operational and strategic decisions. - Strong Project Portfolio Management skills. Preferred Qualifications - Experience in cross-border e-commerce, marketplace logistics, or large-scale fulfillment operations. - Understanding of logistics service providers, supply chain models, and warehouse operations. - Experience working on logistics strategy, supply chain consulting, or fulfillment operations initiatives. - Strong cross-functional collaboration skills and the ability to drive complex projects.