Supervisor, Field Service

About the role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, you’ll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance. How You’ll Make an Impact  Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum’s quality and safety standards  Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices  Resolve escalated customer issues and proactively prevent future concerns through operational excellence  Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards  Coordinate team training, reinforcing technical quality assurance and ensuring your team are well-equipped for every task  Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures  Working Conditions  Work indoors and outdoors in varying environments and weather conditions, including confined spaces and heights  Exposure to dust, dirt, noise, insects, rodents, pets and cleaning solutions  Tasks may require travel, overtime, weekend or second shift work as needed  Work in an office environment and in the field  What You’ll Bring to Spectrum    Required Qualifications    Education  Associate degree in electronics, related field or equivalent  Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E  Experience   5+ years of field technician work experience  Supervisory experience in a technical environment or equivalent  Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exterior  Experience programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial settings  Skills   Effective written and verbal communication with employees, customers and suppliers  Advanced understanding of TCP/IP stack and abstraction layers  Advanced knowledge of network designs, architectures and topologies  Basic knowledge using software tools to support operations  Knowledge in basic network devices and appliances  Proficient with personal computer and Microsoft Office applications  Operate signal level meters, ohm meters and other test equipment  Use handheld communication devices and applications  Ability to use weight-bearing equipment safely within equipment limitations  Climb up to 32 feet and lift up to 90 lbs. using safety equipment  Work with small components and differentiate between sizes and colors   Other  Valid driver’s license with satisfactory driving record per Spectrum standards    Preferred Qualifications    Experience  1+ years of supervisory or leadership experience  Skills   Moderate knowledge of residential and commercial facility construction design/layout  Basic knowledge of Spectrum / telecommunications products and services  #LI-ME1 TCB401 2026-81822 TCB401 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.