Student ISS Office Assistant

About the role

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. The opportunity Job Summary International Student Services   is seeking a   s tudent   w orker as a n   I- T eam   Front Desk Assistant   with in   our office in   the Green Center.   I- T eam   Assistants provid e   support and assistance to   staff   members, current students, and   alum.   This position’s primary focus is to   be the initial   point   person to greet   visitors   and answer   general   questions.   Assistants   will   also support ISS programs.   As an I-Team   Assistant, you will gain valuable professional experience while making a meaningful impact   on our students and   campus   community.  This student leader will gain meaningful experience in event planning, peer engagement, digital communication, and administrative operations while developing essential skills aligned with the NACE Career Readiness Competencies.   Please note: Students must be available Tuesdays from 2-4, Wednesdays from 10-3, and Fridays from 10-3. Please upload your class schedule with your application. Job Responsibilities Office and Administrative:     Be present, attentive, and accessible   to p rovide a warm, professional welcome to   visitors   in person and on the phone, answering inquiries and directing   individuals to  appropriate   on-campus and community   resources.   Be knowledgeable of and   assist   students in navigating SNHU’s web platforms, including mySNHU, the ISS Booking System, Service Now   Portal   and Brightspace.    Support   ISS   staff   by   accepting and distributing mail/packages;   tracking and organizing   department   and program supplies.   Maintain the front office’s professional appearance and shared spaces, including the Green Center Living Room.   Attend I- T eam meetings and training   session s as   required.     Program   Support:     Assist the ISS Associate Director with signature events   ( i.e.,   our   monthly  Cooking and Conversations, International Education Week,   Escape to the Islands,   etc., )   through event   planning,   support,   realiza tion   and   clean up.    Support   program   marketing,   includ ing   designing flyers,   developing   social media   campaigns   and   creating promotional videos   via   Capcut   for Instagram and other channels.   Create, schedule, and analyze content to increase engagement with the ISS community.     New Student Check-In and Orientation:     Actively  participate  in three check-ins and orientations per year ( December/January, April /May,   &   August), welcoming new international students and providing essential information about SNHU services and programs.    Assist   with the   immigration document scanning   process   during check-in.   Maintain ing   confidentiality of   all   documents.   P resent during orientation on ISS services, programs, and mySNHU; provide campus tours as needed.     Minimum Qualifications Enrolled as an on-campus student at SNHU.    MUST be available for   shifts   Monday -   Friday between   the hours of   10:00 am – 3:00 pm   for   approximately 10-15   hours per week.   Punctual,   reliable   and   self-motivated   in fulfilling responsibilities.   Effective communication skills and respectfulness.    Competency   with using   office equipment.   Willingness to adapt to a dynamic work environment.    Ability to  maintain  confidentiality.    Interest in supporting SNHU’s international student community.   ​ Preferred Qualifications:     Previous  experience in customer service.    Knowledge of social media and content creation.    Experience with Microsoft Office   Suite of   programs.   Learni ng Outcomes (NACE Competencies): Communication: Develop verbal, written, and interpersonal communication skills by assisting students, welcoming visitors, creating promotional materials, and presenting information during orientation and events. Professionalism: Demonstrate accountability, ethical behavior, confidentiality, and reliability while supporting office operations, student services, and campus programs. Teamwork: Collaborate with ISS staff and student employees to support daily operations, plan events, and contribute to shared team goals. Critical Thinking: Apply problem-solving and sound judgment to respond to student inquiries, navigate campus resources, and adapt to changing office and event needs. Technology: Strengthen digital fluency by utilizing mySNHU, Brightspace, ServiceNow, the ISS Booking System, social media platforms, and other university technologies. Leadership: Build leadership skills by taking initiative during orientations, events, and student engagement activities while serving as a welcoming resource for the international student community. Career & Self-Development: Participate in meetings, trainings, and feedback opportunities to develop professional skills and continuously improve performance. Equity & Inclusion: Foster an inclusive and welcoming environment by supporting students from diverse cultural backgrounds and connecting them with appropriate campus and community resources. Work Schedule A pproximately   1 0-15   hours per week.   Tuesdays 2-4, Wednesdays 10-3, and Fridays 10-3 We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.