Sr. Coordinator, Client Services

About the role

Company Information   At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer,  Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.     Company Culture     Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions.  Knowing the impact of our work on trial participants and patients, we act with urgency and  purpose to advance clinical research so that people can live happier, healthier lives.      At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.   Job Overview Summary    The Sr Coordinator is responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct client assistance and advisement to facilitate IRB review and translates IRB decisions and processes to clients to maintain continuity and timely communications.   Job Duties & Responsibilities    Serves as the main Sponsor/CRO and PI/site contact on assigned studies   Manages the day-to-day relationship for assigned top tier accounts   Manages review of Protocol/site submissions by reading, reviewing, and understanding protocol and all supporting documentation   Demonstrates an advanced understanding of multiple types of Protocol and Site Submissions    Documents and executes client customizations; processes change requests   Manages vendor relations and documentation for foreign language translations   Maintains a high level of accuracy and attention to detail and collaborates with the quality assurance team to ensure a minimal rate of error. Completes work in a timely manner, responding to customers within 24 hours of email/voicemail receipt   Escalates any customer or timeline issues to management   Assists with process improvement initiatives   Attends conferences and workshops   Other duties as assigned   Location   This role is open to candidates working remotely in the United States.   Basic Qualifications     Bachelor’s degree or four years of equivalent experience    Four (4) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects   Preferred Qualifications     Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility   Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook    Ability to effectively use proprietary system    Knowledge of Federal laws and guidelines pertaining to Research and the Use of Human Subjects including the FDA and DHHS   Write and speak in English to compose business text such as letters, memos, e-mails and reports; copy or transcribe information; summarize or condense information; edit, revise, correct, proofread   Listen, understand and interpret scientific and medical dialogue to be able to quickly and accurately communicate IRB determinations to clients.   Read and understand research texts such as medical protocols and Informed Consent Forms   Must have high level of attention to detail, accuracy and thoroughness; Problem solving skills   Highly organized and efficient; Process and procedure oriented   Excellent interpersonal skills to work professionally and effectively with others and provide high levels of customer service   Communicate clearly and professionally, both verbally and in writing; public speaking   High level of professionalism and discretion with all communication with clients   Ability to follow written and verbal instructions and work independently as required to plan, organize, schedule and complete work within deadlines   Ability to manage conflicting demands and priorities   Ability to adapt to changes in office technology, equipment and/or processes   Demonstrated consistency and dependability in attendance, quantity and quality of work   Physical and Mental Requirements   Sit or stand for extended periods of time at stationary workstation   Regularly carry, raise, and lower objects of up to 10 Lbs.    Learn and comprehend basic instructions   Focus and attention to tasks and responsibilities   Verbal communication; listening and understanding, responding, and speaking       Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.  Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.   Pay Transparency Statement      The base salary range for this role is $66,767 - $119,089. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.