Social Media Associate - CoStar Group - Arlington, VA

About the role

Social Media Associate - CoStar Group - Arlington, VA <br> Job Description <br> Who is  CoStar  Group?       CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.        We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create  truly unique  and valuable offerings   to   our customers.   We’ve  continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver  for  our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.       Role   Overview: Social Media Associate   Arlington, VA | In office, Monday-Friday     The Social Media Associate owns social media community management, listening, and performance reporting for CoStar Group and CoStar. This role protects and enhances brand reputation, strengthens customer relationships, and generat es   the insights that power organic content, boosting (paid social), and employee advocacy   strategy across the parent company and flagship product.     Responsibilities   Community Management:   Monitor and engage with CoStar Group and CoStar's social   media   communities across platforms daily, including comments, DMs, mentions and tags.   I mplement strategies to grow and nurture online audience engagement   that reinforce our brand voice.   Respond to community inquiries   and feedback promptly and professionally, proactively identifying opportunities for deeper engagement.   Escalate product- or service-related questions to the appropriate internal stakeholders and track resolution.   Monitor daily media coverage and translate relevant coverage into timely social   media   engagement or content opportunities.   Support and help refine the team's social media moderation and crisis management protocols.   Strategically follow employee advocates, clients, prospects,   and   community partners.     Monitor compliance with social media guidelines and escalate brand risk as needed.     Social Lis t ening:   Monitor social   media   conversations to surface decision-ready insights for marketing, sales,   product, HR, and analytics teams.   Build and   maintain   listening   queries, refining them regularly to ensure   accurate, high-signal data capture.   Partner with social media and analytics teams to connect listening insights to   strategic content   feedback   loops.     Reporting   and Insights:   Track and analyze community engagement   and listening   metrics, delivering insights to improve strategy.   Monitor organic   social media   content performance and surface recommendations for optimization.   Reconcile and a nalyze   boosting ( paid   social)   campaign performance and audience data   t o inform   optimizations.   Organize Employee Advocacy   users into team s and   groups to streamline reporting.   Measure employee advocacy program effectiveness and recommend improvements to reach and participation.   De velop and drive   consistent   reporting cadence:   weekly   team   chat   standups, monthly management reports, and quarterly business reviews.     Cross-Functional Collaboration   Proactively   monitor   and share   platform updates and emerging social media trends to ensure social media community management, social listening, and reporting strategies   remain   aligned with current best practices.   Support social media team with organic social, boosting (paid social), and employee advocacy   surges and   coverage as needed.     Basic Qualifications   Bachelor's degree in Marketing, Communications, Journalism, Public Relations, Sociology, Psychology, English, or a related field,   from an accredited, not-for-profit, in person, University or College.   2+ years of experience in social media, public relations, customer service, communications, or   related fields.   1+ years of experience with Sprout Social or a similar monitoring/reporting tool.   Strong organizational and time-management skills, with the ability to manage multiple concurrent workflows.   Strong analytical, written, and verbal communication skills, with a customer-centric approach to engagement.   Exceptional attention to detail and commitment to accuracy.     Preferred Qualifications and Skills   Ability to think strategically and act proactively in ambiguous situations.   Flexibility and adaptability in a fast-changing social media environment.   Composure and resilience when engaging with challenging or critical public feedback.   Demonstrated curiosity and commitment to continued learning and professional development.   Proficiency   with Microsoft Outlook, Teams, Word, PowerPoint, and Excel.   Experience with Asana or similar project management   tools   a plus.   Ability to read and write in Spanish and/or French a plus.     What’s In It  For  You?        If you are a driven professional looking for a high-growth, high-reward career, CoStar Group offers the ideal opportunity.  Be part of a best-in-class company with strong year-over-year growth that invests in your success. Enjoy a rewarding atmosphere where you can learn, excel, and grow.       When you join CoStar Group,  you’ll  experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.        We offer you generous compensation and performance-based incentives.   CoStar Group also invests in   your professional   and academic growth with internal training and tuition reimbursement.         Our benefits package includes (but is not limited to):       Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug     Life, legal, and supplementary insurance     Virtual and in person mental health counseling services for individuals and family     Commuter and parking benefits     401(K) retirement  plan  with matching contributions     Employee stock purchase plan     Paid time off     Tuition reimbursement     On-site fitness center and/or reimbursed fitness center membership costs (location dependent)     Access to CoStar Group’s Employee Resource Groups     Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks         Sponsorship        We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group  is not able to  provide visa sponsorship for this position.     The final salary or hourly rate offered for this role will fall within the range set forth below based on a variety of factors, including but not limited to, geographic location, skills, and competencies.       Base Compensation: $63,000.00 - $85,000.00 Annually     CoStar Group is an Equal Employment Opportunity Employer; we   maintain   a drug-free workplace and perform pre-employment substance abuse testing       #CoStar       #LI-MN2   <br> CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing