Site Manager

About the role

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: The Site Manager is responsible for overseeing the daily operations at the HealthPoint health center, in alignment with the site’s business plan. The Site Manager collaborates with leaders within the health center to provide top-quality patient care and excellent staff experience. The Site Manager leads with the HealthPoint management system to engage teams in continuously monitoring and improving the current operational practices. As a key leader of HealthPoint, the Site Manager creates and fosters a culture of inclusivity, respect, understanding, compassion, and empowerment in service to the well-being and growth of its patients, communities, and employees. Your contribution to the team includes:   Responsible for providing exceptional full cycle employee, and potential employee experience including recruiting, hiring, onboarding, talent development, recognition, and performance management. Responsible for building and maintaining an equitable and engaging work environment for employees by providing consistent coaching, counseling, recognition, and development opportunities for staff. Establishes priorities and adherence to guidelines, processes, procedures, policies, and standing orders for maintaining and improving standard work of daily operations. Keeps Business Director informed of potential opportunities by recommending and/or implementing solutions. Using data analytic tools and onsite observations, lead and monitor daily operations to ensure achievement of business goals and directives. Understand the clinic budget and develop plans, in consultation with other leaders, to achieve proposed outcomes. Oversees quality management of day-to-day operations of the department by performing daily, weekly, and monthly reporting on key performance indicators and audits of core processes to ensure adherence and provide regular feedback to staff. Coordinates student learner and mentor schedules. Nurture a culture where an excellent patient experience is understood and routinely delivered by clinic teams. Ensures clinic meetings and committees are in alignment with HealthPoint standards. Leads staff meetings or portions of staff/team meetings as appropriate. Partner with the Business Director on change management and new program development as needed. Lead or support others in PDSA continuous process improvement. Access operational data to inform and evaluate these efforts. Attend and participate in organizational committees and task force activities as required. Assume responsibility for successful execution of projects or change efforts that are longitudinal and involve several stakeholders within the clinic. Maintain good attendance, be punctual, and work a full scheduled shift as a condition of employment. Demonstrate respectful, professional, appropriate behavior and leadership that supports a team-oriented environment. Demonstrate a commitment to the mission, core values, and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services. Must have’s you’ll need to be successful:   Bachelor’s degree (BA or BS) from a four-year college or university and a minimum of three (3) years of healthcare experience required, or an equivalent combination of education and healthcare experience. Three (3) years of supervisory experience is required. Experience leading multidisciplinary teams for at least three (3) years is preferred. The ability to communicate with a diverse patient population is an essential skill. Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and group situations to internal and/or external clients. Ability to work with patients and interpreters to communicate information. Ability to define problems, establish facts and draw valid conclusions. Ability to interpret and analyze an extensive variety of situations. Demonstrate the ability for constructive thinking and offer alternatives to short and long-term solutions. Ability to present information in one-on-one and small group situations. Demonstrated ability to be a self-starter, motivated, work independently and ability to follow through. Intermediate operating knowledge of computers including Excel, Word, and Outlook required as well as other related scheduling software. Data entry and EHR experience required. Knowledge of Epic preferred. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. At HealthPoint, you'll find more than a job - you'll find meaningful work that strengthens the health of the communities we serve across King County. We're proud to invest in our employees by offering a comprehensive benefits package that supports your health, financial well-being, work-life balance, and professional growth.  Benefits-eligible employees enjoy: Comprehensive health coverage – Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options. Financial wellbeing – Employer-paid life insurance, AD&D, disability coverage, and a 401(k)-retirement plan with employer match. Time to recharge – Generous Paid Time Off (PTO), Extended Illness Time Away, eight (8) paid holidays, three (3) floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away to rest and recharge. Well-being resources – Employee Assistance Program (EAP), employee wellness program, and access to voluntary benefits including supplemental life, critical illness, accident, identity theft, and pet insurance. Career development – Professional development, ongoing learning, and opportunities for career growth within a mission-driven organization. Join a team that is committed to improving health equity while making a lasting difference in the lives of our patients, our communities, and one another.  Immunization Requirements: As a condition of employment, all new hires must provide proof of required vaccination and/or immunity for:  COVID-19 - HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. Individuals who received the Johnson & Johnson vaccine must provide documentation of an alternate COVID-19 vaccine or vaccine series.  MMR (Measles, Mumps, Rubella) Varicella Annual Influenza TB QuantiFERON Gold titer draw Employees working in a HealthPoint clinic must also provide proof of:   Tdap vaccination (within the last 10 years) Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens) Documentation must be provided before your start date. If you are unable to provide documentation, HealthPoint can provide required vaccinations or immunity titers at no cost. To learn more about HealthPoint, go to! #practiceyourpassion   It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.