SIEMaaS Agency Engagement Account Manager/Project Manager - Senior

About the role

Everforth  ECS   Federal  is seeking a talented, diligent, and energetic  Agency Engagement  Account Manager / Project Manager  -Senior to support the Department of Homeland Security’s CDM Data Services- BETSIE Program. This candidate will serve as a key point of contact in managing  the customer experience  and aspects of  The Security Information and Event Management as a Service (SIEMaaS)  offering.  Successful candidates   will have excellent communication  and  project  management  skills  and will interact with stakeholders spanning multiple Agile teams, program leadership, and customer representatives.        The Security Information and Event Management as a Service (SIEMaaS) offering provides a centralized platform for collecting, analyzing, and correlating logging and cybersecurity data, providing a unified view of potential threats and vulnerabilities across the FCEB ecosystem. In an era of increasingly prevalent and sophisticated attacks, the SIEMaaaS capability excels at enabling real-time threat detection, FCEB-wide threat hunting and rapid incident response.     Specific responsibilities of  a n   Agency  Engagement  Account   Manager /Project Manager  - Senior  include but are not limited to:       Oversees the planning, execution, and completion of agency onboarding to ensure successful outcomes.   Ensures that  onboarding processes are repeatable, scalable, and consistently executed across agencies.   Partners with engineering to document onboarding steps in agency-friendly language and formats.   Captures lessons learned and process changes throughout onboarding and incorporates them into updated guidance.   Produces standardized onboarding playbooks that can be reused by  future stakeholders.   Leads agency-facing meetings and guides agencies through each phase of the onboarding process.   Facilitates both agency-facing progress meetings and internal preparation sessions to align technical and project activities.   Manages agendas and weekly planning with each agency’s lead engineer to confirm upcoming technical tasks, dependencies, and project milestones.   Leads pitch discussions with prospective agencies as needs arise.   Ensuring customer success for all aspects of the stakeholders under purview (e.g., Agencies, internal, client, vendors, etc.)   Serves as the primary point of contact for Agencies and stakeholders under his/her Account(s) (apart from the Data Services Helpdesk / normal ops)   Tracks and reports  on  agency  onboarding progress to ensure the Product Owner,  engineers, and  CISA clients  have accurate status and awareness.   Ensures customer experience and satisfaction remain primary success criteria through the transition from onboarding into  Operations and  Maintenance  ( O&M ).   Establish or update SOPs and templates for  SIEMaaS  ( Agency facing documentation, onboarding process and templates, transition to O&M, use of Jira/Roadmaps for planning, tracking and reporting progress, etc.)   Tra cks  and prov ide   Integrated Master Schedule ( IMS )  updates    Escalate risks and issues to achieving progress       Salary:  $102,000 - $153,000 General Description of Benefits         Qualifications 7 + years of project and/or program management, business management or consulting experience    Proven record of high performance and substantial achievements in past positions   Deep understanding of Federal Government contracting   Solid functional knowledge, including but not limited to strategy, business development, product development and project management   Exceptional analytical and quantitative problem-solving skills   Demonstrated leadership ability in a team environment   Initiative taker, eager to break new ground, create opportunities for others   Ability to work effectively with people at all levels in an organization, comfortably engaging with front-line teams and C-suite leaders   Excellent communication and collaboration skills, including customer and employee engagement;   Drives for results, contributing to plans, and organize resources required to execute the plans and achieve desired outcomes   Experience in measuring progress against KPIs, successfully balancing the customer’s needs and value to  Everforth  ECS  Federal   Service-oriented, addressing root causes of dissatisfaction, and proactively coordinate with team to address any delivery issues   Excellent attention to detail and organizational skills, paired with the ability to manage multiple priorities and stakeholders   Experience planning and executing work in an Agile Environment, especially using the Scaled Agile Framework (SAFe)   Demonstrated experience and understanding of Agile delivery methodologies and tools, including Atlassian Jira and Confluence   Demonstrated excellent project management and account management capabilities including: customer centric attitude, ability to lead evaluation of scope, staffing, risk, dependencies, communications, and quality   Demonstrated experience and success managing the development and operations of IT solutions in large and complex application environments, preferably for the Federal Government    A demonstrated aptitude for complex problem-solving, and leading teams to success   Able to create and deliver presentations and demonstrations to both technical and non-technical audiences   Ability to brief and engage directly with  sponsors  and their supporting staff regarding technical support work    US citizenship and ability to acquire DHS Suitability   Desired Skills PMP Certification   Experience as a Scrum Master   SAFe Certification   Experience managing DHS Programs/Projects/Teams and DHS SELC   Cyber Security   Experience working with Federal Government clients.   Experience delivering technical excellence in the federal space      #EverforthECS1       ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.       Everforth ECS  is the federal segment of  Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.     Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.     We value:   Attracting and developing top talent and high-performing teams   Fostering a culture that is engaging, accountable, and mission-driven      Meet the challenge. Make a difference with Everforth ECS!