Senior Property Manager

About the role

Job Title: Senior Property Manager   Location: Washington, DC Job Type: Full Time, On-site   Compensation and Benefits   $150-$115K/year + commensurate with experience   Health Insurance   PTO and Holiday Pay   Quarterly Performance + Annual Retention bonus Overview:  Our Property is seeking a driven and experienced Senior Property Manager to take the lead in stabilizing and revitalizing a distressed residential community. This is a hands-on leadership position responsible for the day-to-day operations of the property, with a key focus on leasing, collections, maintenance coordination, staff management, and financial performance. Reporting directly to the Regional Manager, this individual will play a critical role in bringing the property back to full occupancy, operational efficiency, and resident satisfaction.  The ideal candidate is not just experienced, but also visionary and proactive, with a demonstrated track record of successfully turning around challenged properties, leading teams, and creating sustainable systems.  Key Responsibilities:  Property Operations & Leadership  Oversee all daily property operations, ensuring compliance with company policies, fair housing laws, and local regulations  Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care  Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff  Monitor and enforce lease terms, community rules, and safety policies  Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through  Supervise all on-site team members including leasing, maintenance, porters, and contractors; handle scheduling, performance evaluations, and coaching  Leasing & Marketing  Maintain high occupancy rates through strategic leasing and marketing efforts  Oversee and execute property marketing campaigns across multiple platforms (RentCafe, ILS, social media, signage, outreach, etc.)  Set and meet leasing goals; review traffic reports and conversion metrics regularly  Ensure vacant units are market-ready and that tours, follow-ups, and move-ins are seamless and professional  Build strong rapport with prospective and current residents to enhance satisfaction and retention  Financial Management & Reporting  Prepare, review, and manage operating budgets in coordination with the Regional Manager  Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines  Maintain and monitor property financials including accounts payable/receivable, purchase orders, and vendor contracts  Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs  Analyze operational data to make data-driven decisions that improve performance and reduce expenses  Administrative & Compliance  Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents  Ensure all company policies, federal/state/local housing laws, and safety protocols are consistently upheld  Train and onboard new team members, including ongoing coaching and performance development  Oversee and enforce timely completion of all required administrative duties, such as rent roll updates, delinquency logs, vendor W-9s, and inspection records  Create and maintain a resident retention plan including events, communication programs, and reputation management  Requirements & Qualifications:  4+ years of experience in property management, preferably in multifamily residential or distressed property settings  Proven success in stabilizing and improving underperforming properties  Strong leadership experience, including team hiring, supervision, and performance management  Experience using Yardi Voyager, RentCafe, or similar property management software  Solid understanding of Fair Housing laws, leasing best practices, and local housing regulations  Ability to manage multiple priorities and deadlines in a fast-paced, high-stress environment  High level of professionalism, communication, and problem-solving skills  Must be organized, detail-oriented, and capable of independent decision-making  Capable of walking the property regularly, climbing stairs, and lifting up to 25–50 lbs as needed  Valid driver's license and reliable transportation required  Compensation & Benefits:  Base Salary: $105k-$115K commensurate with experience  Performance-Based Bonuses and Year-End Incentives  Comprehensive Health Benefits (Medical, Dental, Vision)  Generous PTO, Sick Leave & Paid Holidays  Career development and advancement opportunities within a growing company