Senior Director of Field Service

About the role

Senior Director of Field Service Location: Marietta, OH Job Type: Direct Hire Pay: Starting at $180,000 annually (higher compensation may be available based on experience) Position Overview We are seeking an experienced Senior Director of Field Service to lead and grow a field service organization supporting electrical infrastructure and mission-critical environments. This leadership role will focus on building scalable service systems, developing preventative maintenance programs, managing service operations, and leading high-performing technical teams. The ideal candidate will be both a strategic leader and a hands-on problem solver with extensive experience in power distribution equipment and data center environments. Responsibilities Build and scale a high-performing field service organization Develop and implement preventative maintenance programs across multiple product lines Establish and manage service-level agreements (SLAs), key performance indicators (KPIs), and operational performance metrics Manage the department's profit and loss (P&L), including budgeting, forecasting, revenue, and profitability Lead commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair activities Build documentation libraries, certification programs, and standardized operating procedures Recruit, develop, and retain technical field personnel Manage customer escalations and maintain executive-level customer relationships Build and manage relationships with third-party service partners Provide hands-on technical support and troubleshooting when needed Collaborate with leadership, engineering, and operations teams to support business growth Required Qualifications 10+ years of progressive leadership experience in field service, electrical infrastructure, power distribution, mission-critical facilities, or a related industry Experience building or significantly scaling a field service organization Previous responsibility for a service P&L, including budgeting, forecasting, revenue, gross margin, staffing, and profitability Experience developing and managing preventative maintenance programs and service agreements Experience establishing and managing SLAs, KPIs, field service metrics, and operational performance reviews Significant experience with low- and medium-voltage power distribution equipment, including: Switchgear Switchboards Power Distribution Units (PDUs) Transformers Static Transfer Switches (STS) Strong experience supporting data centers and mission-critical facilities Experience managing internal field service teams and third-party service partner networks Proven ability to recruit, organize, lead, and develop technical field personnel Strong financial and commercial business acumen Experience managing customer escalations and executive-level customer relationships Strong understanding of commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair processes Excellent written and verbal communication skills Ability to thrive in a fast-growing environment Willingness to travel regularly Preferred Qualifications Bachelor's degree in Electrical Engineering, Mechanical Engineering, Business, Operations, or a related field (or equivalent industry experience) Experience leading a national or multi-regional field service organization Experience developing recurring service agreements or aftermarket service businesses Experience with mission-critical commissioning environments Experience implementing field service management systems, CRM platforms, service ticketing systems, installed-base tracking, and service analytics Travel Requirements Approximately 25% travel Up to 50% travel, depending on the candidate's location