Senior Director of Facilities | Residential Services

About the role

Senior Director of Facilities (Residential Services) | Columbia Hospitality The Senior Director of Facilities is a strategic and operational leader responsible for the overall performance, safety, and longevity of building systems, infrastructure, and physical assets across multi-property portfolio residential portfolio. This role not only oversees daily operations and facilities team performance but also guides long-term capital planning, vendor partnerships, and sustainability initiatives Let’s start off with the most important part-what’s in it for you: The Perks *Eligibility of perks is dependent upon job status • Salary Range: $150,000 to $160,000 DOE • Cellphone Allowance • Incentive Eligible • Get Paid Daily (Make any day payday) • Paid Time off & Holiday Pay (Because Balance Matters) • Benefits - Medical, Dental, Vision, Disability, 401K • HSA/FSA Plans -with employer contribution • Values Based Culture (#OMGLIFE) • Culture Add (Creating Space for Fresh Perspectives) • Referral Bonus (Get Paid to Recruit) • Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) • Employee Assistance Program • “Columbia Cares” Volunteer Opportunities • Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) • Task Force Work Opportunities (Grow your career in idyllic locations across the globe) • Online Learning Platform to Help You Grow! • Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more) Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What Success Looks Like: Your Impact • Provides strategic leadership for Facilities & Engineering across the CH-R portfolio, aligning annual and long-term priorities with CH-R business objectives, HOA and community priorities, luxury residential standards, and long-term asset stewardship. • Ensures portfolio building systems and infrastructure are maintained to high standards of safety, reliability, efficiency, appearance, regulatory compliance, and performance. • Leads portfolio asset and capital planning, including building-condition assessments, Reserve Studies, lifecycle planning, deferred maintenance, capital forecasting, project prioritization, and repair-versus-replace strategies. • Serves as a trusted strategic and technical advisor to General Managers, Chief Engineers, HOA Boards, and CH-R/Columbia Hospitality leadership, translating complex facilities matters into clear risks, financial implications, alternatives, and actionable recommendations. • Provides executive oversight of major capital projects and infrastructure initiatives, including scope, budgeting, procurement, contracts, scheduling, risk, quality, stakeholder communication, and successful execution. • Leads Facilities & Engineering financial and risk management, including operating and capital budgets, forecasting, lifecycle and ROI analysis, vendor and contract strategy, infrastructure risk, and responsible financial stewardship. • Develops and presents portfolio facilities strategies, capital forecasts, performance results, risk assessments, and recommendations to HOA Boards and CH-R/Columbia Hospitality leadership. • Leads Facilities & Engineering due diligence and integration for new business and property transitions, including building-condition assessments, capital and operational risks, staffing structures, contracts, and transition planning. • Builds and develops high-performing engineering leadership through recruitment, coaching, performance management, succession planning, leadership development, and accountability in partnership with General Managers and People & Culture. • Establishes portfolio Facilities & Engineering standards, SOPs, preventive-maintenance programs, inspection practices, KPIs, and reporting to strengthen building reliability, consistency, accountability, and continuous improvement. • Oversees regular portfolio inspections and audits to identify material deficiencies, capital needs, compliance concerns, and operational or infrastructure risks and ensures appropriate corrective action. • Leads portfolio vendor and procurement strategies to improve service quality, purchasing leverage, contract performance, operational resilience, and cost effectiveness. • Provides senior leadership for safety, regulatory compliance, emergency preparedness, business continuity, and critical building events, including appropriate after-hours escalation and response. • Advances operational excellence through building technology, CMMS and building-management platforms, energy and water management, sustainability, EV infrastructure, and other solutions that improve performance, asset longevity, financial outcomes, and resident experience. • Leads through General Managers, Chief Engineers, and other property leaders, building their capabilities and accountability rather than routinely assuming day-to-day property engineering responsibilities. • Models Columbia Hospitality values and demonstrates executive-level judgment, collaboration, communication, accountability, and leadership with Boards, residents, clients, team members, vendors, and business partners. What You Bring • 12+ years of progressively responsible experience in facilities, engineering, building operations, asset management, or a related field, including significant senior leadership responsibility. • 8+ years leading Facilities & Engineering leaders across multiple complex properties or assets, with demonstrated success leading through Chief Engineers, Directors of Engineering, and other technical leaders. • Significant experience with complex high-rise residential, luxury condominium, Class A, hospitality, or comparable sophisticated building environments; HOA and Board experience strongly preferred. • Demonstrated experience leading major capital improvements, building-system projects, renovations, and infrastructure initiatives, including financial oversight, risk management, procurement, and execution. • Strong financial and business acumen, including operating and capital budgeting, Reserve Studies, long-term capital planning, forecasting, lifecycle and ROI analysis, contract management, and executive reporting. • Broad technical knowledge of HVAC, mechanical, electrical, plumbing, building automation and controls, life-safety, vertical transportation, and major building infrastructure, with the ability to assess risk and effectively challenge and guide technical recommendations. • Demonstrated strategic leadership, executive presence, sound judgment, talent development, change leadership, crisis management, collaboration, and ability to influence stakeholders without direct authority. • Exceptional communication, presentation, negotiation, coaching, and relationship-management skills with the ability to effectively advise HOA Boards, General Managers, executives, engineering leaders, consultants, and vendors. • Ability to operate strategically across a diverse portfolio, balancing individual community needs with broader CH-R priorities while maintaining appropriate separation from routine property-level engineering responsibilities. • Relevant facilities, engineering, building operations, or project-management certifications and licenses preferred. Experience with CMMS, BuildingLink, HotSOS, building automation systems, and related technologies preferred. • Regular portfolio travel and access to building mechanical and project areas are required. Must be available to provide senior leadership during significant after-hours emergencies when necessary. • Success is demonstrated through safe and reliable buildings; disciplined capital planning and financial stewardship; early identification and mitigation of infrastructure and operational risks; strong regulatory and life-safety compliance; successful project execution; measurable improvement in preventive maintenance and building performance; development and retention of strong engineering leaders; consistent portfolio standards and accountability; credibility with HOA Boards, General Managers, and CH-R leadership; protection of long-term asset value; and an exceptional resident experience. • This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of responsibilities. Responsibilities may evolve based on business, community, regulatory, and operational needs. Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.