Security Operations Center Supervisor

About the role

Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is looking to hire a Global Security Operations Center Supervisor. The Global Security Operations Center (GSOC) Supervisor leads the day to day activities of assigned shifts in the client’s GSOC. This position is responsible for line-level supervision of up to ten Lead Operators and Operators. The GSOC Supervisor assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. This position is under the direction of the Operations Manager.    NOW HIRING   Must have 2 years Security Experience   Must be at least 21 years old   Ability to walk and stand for long periods of time   Pay: $16.50 - Paid Weekly   Shift:  6:00 AM -2:00 PM Wednesday and Sunday Essential Job Functions:  Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance  Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally  Drafts and sends emergency mass notifications and other crisis communications  Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents  Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems  Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms  Provides back-up, support, and on-call function as-needed  Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager  Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas  Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool) Works with Operations Manager to identify process and quality improvements  Represent the GSOC in meetings with client personnel  Triage and manage incidents of workplace violence or other associate misconduct  Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team    The ideal candidate will possess:  College Degree (BA) or equivalent work experience in an operations center or dispatch capacity  At least four years of experience in security  Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. Excellent instructional, customer service, written and verbal communication skills  Experience in conducting research/analysis  Ability to multitask in a fast paced, at times stressed work environment  Comfortable with high-tech work environment and constant learning of new tools and innovations  Flexibility to work all shifts, and willingness to assist the team with overtime when needed  Good working knowledge of Microsoft Office suite and Windows OS  Self-motivated, curious, and knowledgeable pertaining to news and current events  Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems  A dependable team player with business maturity, enthusiasm and a positive attitude  The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: Requisition ID 2026-1676184