Registration Team Lead | Registration |2nd Shift | Memorial Health

About the role

What you'll do:  Cross trained to perform all registration and switchboard duties, performs patient registrations, flexes work location and scheduled work hours (1st, 2nd and 3rd shift) as needed. Serves as the primary contact for registration staff issues, questions or concerns. Escalates staff or department concerns to the Registration Supervisor. Ensures all functions of the registration process are completed accurately and timely to support positive patient experiences. Identifies problems with application functionality, investigates issues, and work to resolve problems through the submission of help desk tickets. Assists Registration Supervisor to ensure Hospital and departmental policies and procedures are followed. Assists with the creation and necessary updates to staff schedules, ensures staffing is maintained throughout all registration areas. Ensures staff lunches/breaks are completed and department coverage is arranged. Organizes staff meeting department coverage, during the meetings records staff attendance, records staff meeting minutes, provides to the Registration Supervisor for review prior to distribution. Monitors department supplies, submits department supply orders to Registration Supervisor for approval.  Serves as the department representative/trainer for Hospital new volunteers Enrolls/deactivates revenue cycle users in registration web-based tools such as Ohio MITs, MyCGS, OHTrack and insurance discovery.  Enrolls/deactivates revenue cycle users in registration web-based tools such as Ohio MITs, MyCGS, OHTrack and insurance discovery Assists with Revenue Cycle specific special projects as requested by the Registration Supervisor / Manager. Cross-trains and develops an understanding of scheduling practices.   Requirements  Completion of high school education or equivalent and at least two (2) years’ experience in hospital registration environment.  Must possess a basic understanding of hospital information systems as they relate to the registration department functions including ED Registration.  Candidate must be proficient in Word and Excel.  Knowledge of medical terminology and medical insurance preferred.  Attains American Heart Association’s BLS certification within first sixty (60) days of employment, maintains continuous certification.   Shift 2nd. Occasional weekend and holiday rotation Hours 80 hours per pay Benefits • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Flexible Spending Account Time Off • Vacation • Sick Leave • 11 Paid Holidays • Personal Day Retirement • Ohio Public Employee Retirement System • Deferred Compensation Other • Tuition Reimbursement • Kidzlink Daycare Center • Employee Recognition • Free Parking • Wellness Center • Competitive Salaries • Community/Family Atmosphere Location: Approx. 30 minutes away from Hillard, OH Approx. 30 minutes away from Delaware, OH Approx. 30 minutes away from Powell, OH We look forward to seeing your application! It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status.  For any questions or needed accommodations, please contact Memorial Health Human Resources at 937.578.2701.