Professional Licensing Representative (PLR2)

About the role

Posting number: 2026-07512 Department: Dept. of Licensing Division: Business and Professions Job classification: PROFESSIONAL LICENSING REPRESENTATIVE 1 Posting type: Open & Promotional Categories: Community Services, Legal, Risk Management, Management, Paraprofessional, Miscellaneous, Customer Service, Project Management, Program Management Summary We are dedicated to growing a culture of belonging through our values:  Respect | Trust | Diversity | Inclusion | Equity   At the Department of Licensing (DOL), we  recognize the importance of work life harmony and strive  to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.   The Regulatory Compliance Unit in our Business and Professions Division (BPD) is currently recruiting for two (2) Professional Licensing Representatives who are passionate about the work we do to join their team! We are one of the most public facing state agencies and the second largest revenue-generating agency in Washington State. We regularly interact with over 6 million Washington residents. We advance public safety and consumer protection through licensing, regulation, and education, and collect over $3 billion in revenue. Our Business and Professions Division (BPD) oversees licensing and regulatory activities for 34 professions and 143 license types (business and individuals) and administers the Prorate and Fuel Tax program, as well as providing oversight of Combative Sports events, managing Uniform Commercial Code filings, Performing Rights Society registrations, and maintaining the Firearms database for law enforcement. If you are a collaborative team player familiar with researching, analyzing, and applying state and federal laws, regulations, and policies, we invite you to apply! Examples of duties As a Professional Licensing Representative, you will manage a compliance caseload, carrying out disciplinary actions involving unlicensed practice, and violations of state laws and rules. You will track the timeliness and execution of disciplinary actions and fulfillment of sanctions while protecting due process. You will use strong legal writing skills and have exceptional attention to detail to draft complex legal documents. You will effectively communicate with respondents, licensees, staff, and the public about adjudicative proceedings, options for settlement, and agency policies and procedures. Some of what you will do: Review investigative reports to identify relevant facts and evidence. Identify statutory authority and determine appropriate actions for complaints of unlicensed practice and violations of state laws and rules. Collaborate on drafting complex legal documents. Manage requests for adjudicative proceedings in a timely manner and serve as the primary contact for respondents on assigned cases. Track case files, monitor case status, and adhere to case timelines. Update and ensure compliance with disciplinary actions. Assist with legislative and rule implementation. Respond to public records requests. Qualifications What you will bring: Six (6) years of experience providing professional customer service assistance using your knowledge and interpretation of laws, rules, and regulations to help resolve complaints or questions. Up to two (2) years of relevant education may substitute year for year for experience. OR One (1) year of experience as a Professional Licensing Representative 1 (PLR1).   Experience must include:   Three (3) years of experience and technical knowledge using Outlook, Word, Excel, Adobe Pro, SharePoint, OneNote, and MS Teams. Two (2) years of experience: Researching, analyzing, and applying state and federal laws, rules, regulations, statutes, policies, and procedures to resolve customer complaints, inquiries, and complex problems. Drafting and reviewing legal or technical documents. Communicating effectively, verbally, and in writing, to a diverse clientele while respecting and maintaining confidentiality. The ability to: Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions. Promote and support a respectful, equitable, and inclusive workplace for all employees. Promote and support respectful, equitable, and inclusive delivery of services to customers. Take action to learn and grow. Take action to meet the needs of others. Experience can be gained concurrently. What may help set you apart: Additional higher-level degree or certification in business or public administration or related field. Technical experience in a regulatory or licensing program analyzing laws and rules. One (1) year of experience understanding and analyzing investigative reports and evidence. Determining equitable and fair administrative actions. Understanding the Administrative Procedures Act and ensuring due process. Drafting legal documents with exceptional attention to detail. Experience working in POLARIS, DRIVES, user interfaces, and web-based applications. Experience retrieving and updating data from unique Department database systems. Additional Requirements of Employment This position will be in office full time during initial training and then require working from our Olympia office every Wednesday and Thursday, with additional in office days as needed. Prior to a new hire, a pre-employment check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.   For information about available accommodations, the interview process, or the position contact Kyle Odell. Supplemental information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!   How to Apply: Select the apply button at the top of this job announcement. Attach a Cover Letter Attach a Resume Incomplete applications may disqualify you from eligibility for the position. Please ensure all application areas, including supplemental questions and attachments are fully completed.   Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.   We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the   Talent Acquisition Team. Use a subject line that includes the title of this recruitment.    The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.   The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.   We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit .