Operations Manager - Client Services PCS

About the role

Location: Brooklyn, New York Categories: Management Req ID: 91209 Overview Operations Manager, Client Services / Personal Care Services Location: Brooklyn Office  Position: Operations Manager - Client Services  Position Type: Full-Time Remote/Virtual Position: No Salary: $80,000.00 - $90,0000.00 /annual salary  Schedule: Monday - Friday; 9:00am - 5:00pm  Offer Based on Years of Experience  What You Need to Know Be the Best Operations Manager You Can Be: If you meet these qualifications, we would love to meet you: High school diploma or GED Associate’s degree or relevant experience required Bachelor’s degree preferred 3-5 years of experience as a coordinator or in the Home Care environment 1-2 years of management experience preferred Bilingual English/Spanish Required Key Responsibilities: Lead and oversee daily operations of the Client Care, Patient Care Coordination, and EVV/Finance teams to ensure timely case acceptance, staffing, scheduling, payroll, billing, and visit verification processes. Manage team performance and caseload distribution to achieve scheduling, staffing, and fill-rate goals while maintaining high standards of service delivery and documentation accuracy. Develop and maintain on-call schedules to provide seamless 24/7 support for clients and care partners. Drive business development and referral relationship initiatives to support market growth and expand service opportunities. Ensure exceptional customer service by meeting client, care partner, referral source, vendor, and company satisfaction goals. Oversee Electronic Visit Verification (EVV) and financial operations to ensure compliance with regulatory standards and organizational requirements. Lead issue resolution efforts by addressing client, vendor, and service concerns promptly and professionally. Maintain accurate documentation in the electronic medical record (EMR) system, including incident and complaint tracking. Monitor trends, identify recurring service issues, and implement proactive training, process improvements, and communication strategies to enhance service quality. Foster a collaborative, high-performing team environment focused on delivering outstanding client care and operational excellence. Our Investment in You: Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:   Medical, dental, and vision coverage  Paid time off and paid holidays  Professional development opportunities  Company-matching 401(k)  Flexible spending and health savings accounts  Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app Programs to celebrate achievements, milestones, and fellow employees Company store credit for your first AccentCare-branded scrubs for patient-facing employees  And more! Why AccentCare? Reimagining Your Career in Corporate Healthcare: Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.  We’re proud to be named one of America’s Greatest Workplaces 2025  by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.    Come As You Are: At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.