Office Support Specialist II

About the role

Office Support Specialist II 260005UR Description   The Department of Industrial Accidents (DIA) mission is to administer the Commonwealth's Workers' Compensation System and to provide prompt and fair compensation to victims of occupational injuries and illnesses, and to see that medical treatment to injured workers is provided in a timely manner while balancing the needs of employers to certain workers' compensation insurance costs. The Department of Industrial Accidents is seeking a highly organized and detail-oriented Office Support Specialist II to provide essential administrative support to the Office of Dispute Resolutions and serve as the liaison between the Impartial Scheduling Unit and its internal and external customers. The successful candidate will work in a fast-paced, collaborative environment, coordinating scheduling activities, maintaining accurate records, communicating with internal and external stakeholders, and helping ensure the smooth day-to-day operations of the unit.   Duties include but are not limited to: Coordinate and provide technical assistance and training to staff. Discuss with management all options for resolving issues and implementing corrective action. Responsible for accurately entering forms 121 and 112. Enters payment information for all appeals into CMS and verifies accuracy on reports 459 and 460. Accurately prepare and review vouchers for entry into CMS. Processes all refund requests by judge’s offices and outside parties, coordinates the approval of refunds Aid the unit supervisor with the unit’s monthly statistical information. Responsible for working with the doctors and judges’ offices on all overdue reports. Responsible for maintaining the DIA’s physician’s table and DIA’s roster on the website. Responsible for coordinating with the State’s Contract Unit, all new physician contracts, renewals and Responsible for coordinating between the doctor’s office, judge office and outside parties on additional fee                         Perform related duties as required or special projects as requested by Dispute Management.   Qualifications   First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions:   I.   An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience.       Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics?   Explore our Employee Benefits and Rewards!     An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.   The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.   Official Title:   Office Support Specialist II Primary Location:   United States-Massachusetts-Boston-2 Avenue De Lafayette Job:   Administrative Services Agency:   Department of Workforce Development Schedule:   Full-time Shift:   Day Job Posting:   Aug 25, 2026, 2:14:19 PM Number of Openings:   1 Salary (Pay Basis):   64,038.52   -   91,473.20   Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator:   Karen Haynes-Clifton   -   6173525632 Diversity Officer / ADA Coordinator Phone Number Bargaining Unit:   01-NAGE - Clerical/Administrative