IT Support Technician

About the role

Description   Summary: Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems. Essential Duties and Responsibilities: Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Repairing or replacing damaged hardware. Installing and upgrading software to ensure security at the user level. Performing tests and evaluations of new software and hardware. Providing support to users and being the first point of contact for issues. Establishing good relationships with all departments and colleagues. Managing technical documentation. Requirements   Education & Experience Requirements: High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience. Required Knowledge and Skills: Problem Solving Presenting Technical Information Process Improvement Software Maintenance Software testing Basic Networking Skills Cable Termination Vendor relationships