HR Operations Coordinator

About the role

Provide support for all HR functions across the Inspire Brands Operations and Support Centers. Ensure compliance throughout all Inspire Brands affiliates and protect the company with consistency, adherence to regulations and laws. This position will also be responsible for defined processes within Talent Management and various administrative tasks as assigned. The   People Link   Specialist will develop a working knowledge of Background Checks, the I-9 process, and data integrity.   RESPONSIBILITIES   Provide general Human Resources support to team members and field managers by applying basic knowledge of HR concepts and procedures via multiple contact formats. Answer incoming calls and respond to incoming written inquiries to provide general HR support to all team members on all HR related systems and processes and procedures including:   Employee Relations   HRIS System Access   E Verify / I-9 Compliance   PTO   Background Checks   Learning Management Systems   Prioritize and support administrative work for various Human Resources departments    Maintain   enterprise Employee Case Management System, which includes:   Monitor Employee Systems for critical issues and escalate as   required   Ensure cases are completed and closed per SLAs   Respond to/Provide administrative HR support for incoming employment-related subpoenas & security clearance responses   Manage compliance for   terminated   team member files and manage active manager files   Respond to Unemployment claims,   appeals   and hearings   Act as a back-up for the onboarding process in the Support Centers   Perform miscellaneous administrative tasks as necessary and   participate   with special projects, as needed     EDUCATION QUALIFICATIONS   A two-year associate/technical degree in Human Resources or equivalent experience and training    EXPERIENCE QUALIFICATION   Prior experience using HR systems       REQUIRED KNOWLEDGE,   SKILLS   or ABILITIES   Effective verbal and written communication   Basic problem solving   Effective time management   Excellent customer service   Proficient with Microsoft Office suite   Ability to   maintain   confidential information    Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting         Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.