Head of Problem Management and Continuous Improvement (Sr. Director - Information Security)

About the role

Job Description This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or   a valid   Green Card Holder.    This position is   hybrid 3 days per   week in the   in the following office locations:   Cincinnati, OH or Atlanta, GA   R eady to take your career   g lobal?   Make your mark at one of the biggest names in payments.   We’re   looking for a   Head of Problem Management and Continuous   Improvement   t o join   our ever-evolving  Information Security Problem Management and Continuous Improvement team  and help shape the future of global commerce.     What   you’ll   own    Lead efforts to uncover and address recurring issues, process weaknesses, and operational vulnerabilities that impact performance, customer experience, or organizational resilience.   Ensure lessons learned from incidents, operational disruptions, audit findings, and performance gaps are translated into actionable improvement plans with clear ownership, timelines, and measurable outcomes.   Lead a portfolio of continuous improvement efforts focused on increasing operational efficiency, reducing risk, improving service performance, and strengthening organizational readiness.   Analyze incident trends, operational metrics, stakeholder feedback, and emerging risks to   identify   patterns,   anticipate   issues, and recommend targeted improvement opportunities.   Partner with leaders across the organization to embed problem-solving disciplines,   establish   performance expectations, and drive adoption of continuous improvement practices.     What   you’ll   bring   Bachelor’s degree in operations, technology, service management, risk, resiliency, or transformation functions   or the equivalent combination of education, training, or work experience plus  10 years of experience   of relevant work experience  5-7+   years of managerial experience, leading a team within   technical IT security, such as security operations   analytics,   or engineering.  Strong change management and organizational influence skills   Systems thinker who can   identify   interconnected operational issues   Proven ability to build high-performing teams and develop future leaders     It’s   a bonus if you have   Act like an owner:   We take   accountability   — working at pace to own our outcomes. We   empower   each other to make decisions.   We’re   innovative   — always finding better ways to deliver impact.   Win as one team:   We value personal   connections   — moving forward together with clarity. We build   i nclusive   and global teams — embracing different perspectives and ideas.   It’s   always ‘we,’ never ‘me.’   We’re   determined   to succeed together.   Operational Excellence Certifications:   ITIL Problem Management certification   Lean Six Sigma Black Belt or Master Black Belt     About the team   Our inclusive and global teams   win   together   every day.   We’re   proud to have the best minds in the industry, who you can learn from as you grow your career.   The people, the energy, the connections –   it’s   unmatched.   Come and be part of an ever - evolving company   and get dynamic opportunities that go beyond borders.     What makes a   Globalpayer?   Globalpayers   think like a client, act like an   owner   and win as one team.   We’re   curious and   innovative – always finding better ways to deliver impact.   We empower each other to make decisions,   a nd   it’s   our passion that drives excellence in everything we set out to do.      Does this sound like you? Then you sound like a   Globalpayer. Apply now to   take your career   global.      #LI-AD1      EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Washington Candidates: Click here for information on the Fair Chance Act.