Floor Care Technician - Housekeeping (FT)

About the role

Join us as a Floor Care Technician and earn a $1,000 bonus after your first 90 days! SUMMARY As a Floor Care Technician, you are the driving force behind the resort’s first impressions, keeping our high-traffic public areas and guest spaces immaculate. You will operate professional equipment to maintain, clean, and restore a variety of flooring surfaces, including carpet and tile. Working closely with the housekeeping and maintenance teams, your expertise ensures our resort always delivers a safe, luxury visual experience for our guests. ESSENTIAL DUTIES AND RESPONSIBILITIES • Perform daily cleaning and maintenance of all floor surfaces, including carpets, tiles, and cement floors • Respond promptly and professionally to all service calls via radio, phone, or earpiece • Coordinate, as needed, special cleaning projects and collaborate with management to meet unique floor care needs • Conduct routine maintenance and cleaning of all floor care equipment • Identify and report any floor-related issues or concerns to management • Maintain familiarity with the entire resort complex and outlying areas • Securely maintain and properly care for radios, keys, and resort vehicles, ensuring their return at the end of each shift • Consistently demonstrate exceptional customer service skills with both internal and external guests • Collaborate politely and professionally with other departments and managers regarding special cleaning needs • Follow all OSHA standards and resort guidelines for safe machine and chemical use • Support other areas of the housekeeping department as needed due to business demand or management request • Ensure personal accountability for all work duties, assignments, and performance expectations • Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behavior • Adhere to uniform and personal appearance standards set forth by the Employee Handbook • Exemplify and model GTRS Core Values • Adhere to and abide by GTRS policies, procedures, and standards EDUCATION/EXPERIENCE • Prior experience operating commercial floor care cleaning equipment helpful • Must have a valid Michigan driver’s license; 21 years of age or older to be insurable under the Resort’s insurance policy. • Must be able to pass a background investigation and drug screen as a condition of employment OTHER SKILLS AND ABILITIES • Demonstrate patience, a positive and upbeat personality, and a team-oriented work ethic • Exhibit professionalism and tact in frequent interactions with guests and coworkers • Strong multi-tasking and organizational skills TYPICAL PHYSICAL & MENTAL DEMANDS • Frequently required to use hands to handle, manipulate, or feel objects and to communicate verbally • Continuously required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl • Occasionally required to lift and/or move up to 30lbs • Earpieces may be required to be worn at times to avoid interfering with the guest experience • Comfortable working both independently and as part of a team • Capable of handling stressful, fast-paced environments with long hours due to business demands • Ability to comprehend and follow verbal and written instructions WORKING CONDITIONS • Work environment may be loud and fast-paced • Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays as needed • Parking assignments may vary seasonally, and employees should be prepared for the possibility of an extended walk to the building Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.