Field Service Coordinator

About the role

Description   About EyeQ Monitoring   Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the United States.  We’re looking for a Field Service Coordinator to join our Operations team and help keep service work moving from start to finish. You’ll coordinate with technicians, contractors, customers, and internal teams to make sure jobs are properly planned, scheduled, communicated, and completed.  This role is a great fit for someone who enjoys working with people, staying organized, and solving problems as they come up. You’ll help keep everyone on the same page, make sure technicians have what they need, and keep service work on track.  Here at Eyeq, people matter Any new team members we bring on have to live and breathe our core values, just like we do. We value trusted partnerships. We believe in transparent, reliable, and growing relationships with our team and customers and turn away people and businesses that don’t fit. We build to last. We focus on long-term solutions and spend the time necessary to ensure our work is done right the first time. We take the hill. We embrace challenging work, pursue innovation, and solve problems others avoid. We value ownership, transparency, and people we trust to tackle difficult problems together. We enjoy the journey. We take our customer needs but not ourselves seriously. Our work is a part of our life we want to enjoy unapologetically. We are proud of the mission we are entrusted with and the team we get to serve with every day. What You'll Be Doing Service Coordination & Scheduling Schedule service work based on priority, client needs, defined SLAs, and existing service schedules  Dispatch internal technicians and external contractors for service work  Verify site readiness before dispatch, including access details, equipment availability, scope clarity, and scheduling accuracy  Provide technicians with clear expectations and detailed scopes of work  Coordinate changes to scope, schedules, or resources during active service work  Track technician and contractor labor to ensure work remains within the defined scope of work  Service Execution & Follow-Through Ensure technicians follow proper check-in and check-out procedures  Conduct close-out verification calls with technicians and support teams to confirm work has been completed  Maintain service tickets with accurate notes, timestamps, and status updates  Identify delays, access issues, missed appointments, and potential SLA risks and escalate appropriately  Work with the Field Service Manager regarding service scope, costs, and invoicing readiness  Customer & Team Communication Communicate service windows, technician arrival expectations, and day-of updates to clients  Handle inbound and outbound calls  Respond to email inquiries professionally and promptly  Communicate with customers, technicians, contractors, and internal teams by phone, email, and in person  Maintain clear communication when service plans, schedules, or resources change  Invoicing & Administrative Support Ensure service invoices are sent promptly following completed service work  Assist with Field Service Management and Accounts Receivable collections related to service invoices  Assist with process and procedural documentation  Perform additional duties as assigned Requirements   What We're Looking For High school diploma or equivalent  Experience working in a customer-facing, fast-paced environment  Proficiency with Microsoft applications  Strong verbal and written communication skills  Ability to communicate effectively with internal partners and external clients  Solutions-oriented approach to problem-solving  Strong attention to detail and consistent follow-through  Ability to remain professional and positive when working with challenging partners or clients  Ability to work in-office Monday through Friday   Preferred Qualifications Previous field service coordination or scheduling experience  Experience with security technology and industry terminology   Soft Skills That Make You Stand Out  Highly organized and detail-oriented  Strong communicator  Comfortable managing multiple priorities  Proactive problem solver  Customer-focused  Calm when plans change  Strong follow-through and accountability  Comfortable coordinating across multiple teams and stakeholders