ELECTRICAL SERVICE DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE

About the role

Benefits: Bonus based on performance Health insurance Paid time off Mister Sparky of Colorado Springs is looking for an experienced Electrical Service Dispatcher / Customer Service Representative to join our team. This position is responsible for customer communication, scheduling, dispatching electricians, and managing daily service operations. The ideal candidate must have ServiceTitan experience, residential electrical/home-service experience, strong technology skills, and a basic understanding of electrical permits and inspections. KEY RESPONSIBILITIES Answer customer calls, emails, and service inquiries professionally. Schedule and dispatch electricians using ServiceTitan. Manage and adjust technician schedules throughout the day. Coordinate emergency, same-day, and future service calls. Communicate job details, customer needs, materials, permits, and scheduling information to technicians. Monitor technician locations, availability, job progress, and schedule changes. Coordinate electrical permits, inspections, failed inspections, and return visits. Maintain accurate customer and job information in ServiceTitan. Assist with estimates, invoices, deposits, payments, and other administrative tasks. Handle customer concerns and follow up to ensure customer satisfaction. Work closely with technicians and management to maximize efficiency and customer service. REQUIRED QUALIFICATIONS ServiceTitan experience — REQUIRED Residential electrical or home-services experience — REQUIRED 2+ years of dispatching, scheduling, or customer service experience preferred Strong understanding of how residential electrical service companies operate. Basic understanding of electrical permits and inspections. Strong computer and technology skills. Excellent communication and customer service skills. Strong organization, multitasking, and problem-solving abilities. Ability to work in a fast-paced environment and manage multiple technicians and appointments. Ability to communicate effectively with electricians, customers, and management. IDEAL CANDIDATE We are looking for someone who: Has hands-on ServiceTitan experience. Has worked in the residential electrical industry. Understands the basic workflow of electrical home-service calls. Can communicate confidently with electricians and customers. Understands electrical permits and inspection processes. Is comfortable with technology and learns new systems quickly. Can make quick, effective scheduling and dispatching decisions. Is professional, organized, dependable, and customer-focused. EDUCATION & EXPERIENCE High school diploma or equivalent preferred. ServiceTitan: Required Residential Electrical / Home Services: Required Dispatching/Scheduling: 2 years preferred. If you have ServiceTitan experience and a background in residential electrical service, we want to hear from you. Flexible work from home options available. Compensation: $20.00 - $29.00 per hour Join the Mister Sparky Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.   Pay — We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.  Flexibility — We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path — We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!   So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.