Director of Technology Development

About the role

· Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). · 10+ years of experience in IT, systems engineering, network engineering, or platform operations. · 5+ years in senior technical leadership roles. · Hands-on experience with Nokia platforms preferred. · Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments. · Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations. · Strong executive communication and cross-functional leadership skills. Qualifications Key Responsibilities Systems Engineering & Enterprise Platforms · Own systems engineering strategy across cloud, hybrid, and on-prem environments supporting enterprise and OSS-adjacent platforms. · Drive platform stability, lifecycle management, automation, backup, and disaster recovery. · Ensure architectural consistency and integration integrity across systems. · Act as escalation owner for OAP-related customer or wholesale activation issues. Network Engineering & Connectivity · Partner with Network Operations and NOC teams to ensure internal networks support production fiber operations. · Implement monitoring, observability, and proactive performance management. · Support new product development through network and platform readiness. · Eliminate manual provisioning through automation and hardened workflows. IT Operations & End-User Enablement · Lead corporate IT operations including end-user computing, endpoint lifecycle management, identity and access management, SaaS platforms, and IT service management. · Establish ITIL-aligned service delivery practices including SLAs, escalation models, incident response, and change management. · Standardize tools, security baselines, and configurations to improve reliability and employee experience. · Serve as executive escalation point for critical IT outages and security incidents. Operational Stability & Platform Consolidation · Own stability across IT, systems, networks, OAP, and wholesale integrations. · Drive vendor rationalization, system consolidation, and technical debt reduction. · Lead incident management, root-cause analysis, and reliability improvements. Leadership & Team Development · Build and lead teams across IT Support, Systems Engineering, Network Engineering, and Platform Integration. · Mentor senior engineers and technical leaders. · Operate as a player-coach during critical initiatives or incidents. Behavioral Competencies · Ownership & Accountability -- Owns outcomes end-to-end and enforces accountability. · Operational Discipline -- Brings structure, rigor, and repeatability to complex environments. · Execution in Ambiguity -- Thrives in startup and high-growth conditions. · Collaborative Leadership -- Builds trust across engineering, operations, finance, and executives. · Calm Under Pressure -- Leads decisively during outages and escalations. · Continuous Improvement -- Drives simplification, stability, and optimization. Required Qualifications · Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). · 10+ years of experience in IT, systems engineering, network engineering, or platform operations. · 5+ years in senior technical leadership roles. · Hands-on experience with Nokia platforms preferred. · Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments. · Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations. · Strong executive communication and cross-functional leadership skills. Measures of Success · Stable, predictable IT and platform operations. · Reduced outages, failed activations, and wholesale integration defects. · Simplified and consolidated technology landscape. · Scalable foundation supporting sustained fiber and wholesale growth. · High confidence from executives, operations teams, and partners.