Customer Service Representative

About the role

Job Summary: The Customer service representative plays a direct role in Elovate's mission to make roads safer. In this position, you will review and adjudicate traffic enforcement images — including speed, red light, school zone, and work zone violations — on a computer screen, ensuring that each citation meets client and jurisdictional requirements before it is issued. This is a detail-oriented, production-focused role where accuracy, consistency, and adherence to established procedures are essential to the quality and integrity of Elovate's enforcement programs. Job Description: Image Review & Adjudication   Review traffic enforcement images captured from automated enforcement systems on a computer screen, carefully examining each image to   determine   whether a violation meets the criteria for citation issuance.   Apply jurisdiction-specific rules,   violation   thresholds, and evidentiary standards consistently across all assigned programs.   Assess image quality, vehicle identification, and violation elements to ensure accuracy before transmitting to the next processing stage.   Flag ambiguous, unclear, or non-compliant images for supervisor review   in accordance with   escalation procedures.   Maintain   a high level   of accuracy and throughput to meet daily and weekly production targets.   Document & Data Processing   Receive, process, and classify documents and violation data from electronic and hard copy sources.   Sort, image, file, and archive documents and records by form type and program requirements.   Capture and enter data accurately based on client-specific requirements and established procedures.   Verify data generated by automated extraction tools, correcting   errors   and flagging discrepancies.   Ensure completed data and processed images are transmitted to the   appropriate next   level   in a timely manner.   Support outbound correspondence processing as required by client contracts.   Quality & Compliance   Follow all established processing procedures, quality standards, and client contract requirements.   Maintain a consistent error rate within program quality benchmarks.   Participate in quality audits and accept coaching to improve accuracy.   Comply with   all   Elovate   policies, data privacy requirements, and program-specific confidentiality standards.   Report system issues, image quality problems, or unusual volume trends to the supervisor promptly.     Quality & SLA Compliance   Meet individual performance targets including call handling time, first-contact resolution, quality scores, and SLA adherence.   Follow all program-specific scripts, procedures, and compliance guidelines on every interaction.   Participate in quality monitoring, coaching sessions, and team huddles to continuously improve performance.   Comply with   all   Elovate   policies, client requirements, and applicable regulations. Worker Type: Regular Number of Openings Available: 0