Customer Service/Deposit Operations

About the role

The Accounts Payable Clerk / Customer Service Representative provides accounting, payment processing, operational support, and customer service for Central Bank of Sedalia. This position processes and supports accounts payable activities, assists established customers with routine banking inquiries and services, administers safe deposit box services, maintains accurate records, and provides backup support for key daily banking functions. The role requires accuracy, confidentiality, sound judgment, strong customer service, and the ability to complete responsibilities in accordance with Bank policies, procedures, the corporate code of conduct, Bank Secrecy Act requirements, and applicable state and federal laws and regulations. Process and support accounts payable activities, including reviewing and verifying bills for accuracy, preparing payment requests, forwarding items for processing, handling special payment items, maintaining payable records, researching and resolving open payable issues, reconciling accounts, posting activity, and preparing reports. Provide professional customer service in person and by telephone, including greeting customers, assessing customer needs, assisting with account and service inquiries, helping with direct deposit forms and fund transfers, resolving routine concerns with tact and diplomacy, and making appropriate referrals for banking products and services. Administer safe deposit box services for applicable locations, including opening and closing boxes, completing system maintenance, scanning paperwork to Archives, maintaining funds transfer information, billing past-due boxes, sending required notices, drilling past-due boxes when appropriate, inventorying and storing contents for escheatment to the State of Missouri, balancing open boxes monthly, completing annual no-charge box audits, maintaining key control, and coordinating lock changes. Provide backup support for daily accounting and operations, including teller outages, daily report review, general ledger account review, wire exception approval within assigned authority, customer contact regarding wire corrections, wire input when necessary, NSF cutoff review, CTS exception-item emails, garnishments and levies, holds, bankruptcies, account verifications and credit inquiries, debit card disputes, and other assigned operational functions. Process dealer ACH payments through BusinessLink for the Loan Department, maintain dealership payment information, input daily teller cash tracking information and forward reporting monthly, submit credit card receipts for assigned cards, review weekly Harland check reports, prepare general ledger transactions to move expenses, and prepare Classic Club Travel monthly balancing reports and ARCS settlements. Operate office equipment and software applications necessary to perform the position, including computers, word processing, spreadsheets, Outlook, internet resources, calculators or adding machines, printers, copy machines, fax machines, currency counters, coin machines, check encoders, and applicable security devices. Maintain a neat and orderly work area, secure or properly dispose of confidential records, advise the supervisor of issues involving procedures, policies, calculations, deadlines, or other concerns, attend required training, assist others in the department as needed, and perform other duties as assigned. Qualifications High school education or equivalent required. Basic math, accounting, balancing, PC, and typing skills required. Strong attention to detail, ability to work quickly and accurately, and ability to analyze information and make routine decisions. Effective oral and written communication skills, including the ability to read, write, and speak English and interpret written, oral, diagram, or schedule-based instructions. Strong customer relations skills and ability to communicate and work cooperatively with employees and customers in a positive, professional manner. Good judgment, confidentiality, regular and punctual attendance, and willingness to assume additional responsibilities, duties, projects, work assignments, or training at other assigned locations as needed. PHYSICAL DEMANDS AND WORKING CONDITIONS Work is normally performed in a typical interior office environment with little discomfort from noise, dust, or other factors. The position regularly requires sitting, standing, walking, talking, seeing, hearing, using hands to handle objects or controls, and reaching with hands and arms. The position may occasionally require stooping, kneeling, crouching, and lifting or moving up to 20 pounds. Specific vision abilities include close vision. ADDITIONAL REQUIREMENTS The physical demands and working conditions described are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may be assigned other duties in addition to or in place of those described, and duties and responsibilities may change according to the needs of Central Bank of Sedalia. Company Work Hours Monday - Friday 8:00am - 5:00pm