Business/System Analyst

About the role

We are looking for a Business/System Analyst to join our team in Charlotte, North Carolina. This is an on-site position focused on customer communications, product strategy, data analysis, and cross-functional collaboration. Key Responsibilities • Act as a product owner for customer communications, helping define product vision and strategy • Own the communications roadmap, backlog, and feature prioritization • Collaborate with development, design, marketing, customer support, and other stakeholders • Analyze business risks, dependencies, and opportunities related to new products and services • Drive A/B testing and experimentation to improve communication strategies • Monitor performance metrics such as churn, call volume, opt-outs, and engagement • Manage communications across email, SMS, RCS, push notifications, and other channels • Use data-driven insights to improve customer communications and experience Requirements • Based in or able to work  on-site in Charlotte, North Carolina • 3+ years of experience in Business Operations Analysis • Bachelor’s degree in Business Administration, a related field, or equivalent experience • Proficiency with Microsoft Office, including Word, Excel, and PowerPoint • Experience with notification delivery platforms such as Pinpoint, Firebase, Skycreek, or Twilio • Strong analytical, problem-solving, and project management skills • Ability to define KPIs and analyze complex data • Strong written and verbal communication skills • Ability to manage multiple projects and work effectively under pressure • Strong understanding of user and customer experience best practices By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.