Business Operations Analyst

About the role

Overview At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families. Team Overview Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth​, protects data, and serves as a critical partner to all departments of PowerSchool. Responsibilities The Business Systems Analyst (BSA) serves as a key liaison between business stakeholders and technical teams, ensuring business needs are accurately translated into functional and system requirements. This role focuses on optimizing business processes, supporting system enhancements, and enabling effective use of enterprise systems to drive business outcomes.  Key Responsibilities  Partner with business stakeholders to elicit, analyze, and document business and functional requirements  Translate business needs into clear system requirements, user stories, workflows, and acceptance criteria  Analyze existing business processes and systems to identify gaps, inefficiencies, and opportunities for improvement  Collaborate with architects, developers, and product owners to design, configure, and implement system solutions  Support end-to-end system lifecycle activities, including planning, testing, deployment, and post-implementation support  Facilitate workshops, interviews, and working sessions to align stakeholders on requirements and solution design  Develop and maintain documentation and artifacts such as Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), and process maps and data flow diagrams  Coordinate and support User Acceptance Testing (UAT), including test case development and defect triage  Ensure solutions align with enterprise standards, data governance, and security policies  Act as a change agent by supporting training, documentation, and user adoption efforts  Monitor solution performance and recommend system enhancements based on business feedback and metrics  Qualifications Required Qualifications   2–5 years of experience as a Business Analyst, Business Systems Analyst, or in a similar role  Experience with enterprise platforms such as CRM/Salesforce, ERP, HRIS, or data/reporting systems  Strong experience gathering, analyzing, and documenting business and system requirements  Working knowledge of SDLC, Agile, and/or SAFe methodologies  Ability to translate complex technical concepts into business-friendly language (and vice versa)  Strong analytical, problem-solving, and critical-thinking skills  Excellent written and verbal communication skills  Proven ability to manage multiple priorities and stakeholders effectively  Preferred Qualifications Familiarity with tools such as Jira, Confluence, Azure DevOps, ServiceNow, Visio, or Lucid  Experience with process modeling (e.g., BPMN), data analysis, or system integrations/APIs  Agile certifications (e.g., CSM, SAFe Agilist) or business analysis certifications (e.g., CBAP, CCBA)  Core Competencies   Stakeholder management  Requirements elicitation and documentation  Process optimization  Systems thinking  Data-driven decision-making  Collaboration across business and technology teams  Compensation & Benefits Compensation & Benefits PowerSchool offers the following benefits: Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) Flexible Spending Accounts and Health Savings Accounts Short-Term Disability and Long-Term Disability Comprehensive 401(k) plan Generous Parental Leave Unrestricted paid time off (known as Discretionary Time Off - DTO) Wellness Program, including ClassPass & Employee Assistance Program Tuition Reimbursement Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage The compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters. EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing