Banking Services Operations Associate IV - ACH

About the role

Overview:       Processes and balances incoming and outgoing Automated Clearinghouse (ACH) files.  Processes ACH disputes and government reclamations in a timely and accurate manner. Primary Responsibilities: Process ACH windows for customers including origination file preparation, manual kick to system for processing, balance, and evaluation of suspends and unmatched files in a timely and accurate manner. Verify and process Electronic Data Interchange (EDI) for changes, additions, or deletions in Paperless Entry Processing (PEP) in a timely and accurate manner. Process guidance and gather applicable approvals within 5 day guidance overlines for unresolved online transactions, deletions, reversals, and corporate reclaims in a timely and accurate manner. Reconcile Bank settlement for Federal Reserve Bank and Electronic Payments Network (EPN). Process returned transactions such as Insufficient Funds (NSF), closed accounts, deaths, and blocked accounts. Complete Automatic Transfer Generator (ATG) verification and set-up. Process exceptions and respond to government reclamations within required timeframe. Research and process late returns and Power of Attorney (POA) documents. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities:  Proficient working knowledge of ACH request processing across multiple business lines, including retail and commercial. Supervisory/Managerial Responsibilities: No supervisory responsibilities. Education and Experience Required: Associate’s degree, or in lieu of a degree, a minimum of 3 years’ general work experience. Proven verbal and written communication skills Education and Experience Preferred: Minimum of 1 year prior experience processing ACH requests in the commercial and retail space Proficient in the use of Personal Computers including word processing, spreadsheet, presentations and industry-specific software.             Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Amherst, New York, United States of America