ASSISTANT SALON MANAGER

About the role

Benefits: Free food & snacks Training & development Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule The Lash Lounge Shiloh is one of three family owned growing salons in the St. Louis area and are part of the most successful lash extension franchise in the United States with over 130 locations.  We offer a complete menu of services including Lash Extensions, Perming, Tinting, Threading, Brow Laminations and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes (We call it Lash Integrity) and brows. Lashes and brows are our focus which is why we do not do nails, hair, tanning or any other beauty treatemen. Lashes and brows is what we do best.   The Lash Lounge Shiloh champions our Members and Guests as well as the value they place on feeling and looking their best. Our proprietary training approach to healthy lash extensions boosts the confidence of our guests, builds trust in our brand, and sends our community out into the world with a smile. Join our team and showcase your leadership skills in our vastly growing Lash Lounge family. .  WHO WE ARE LOOKING FOR: The Assistant Manager reports directly to the Manager and the owner. The Assistant Manager position is a high-profile leadership position responsible for the salon's overall coordination, and operational success. The Assistant Manager supports the Manager to ensure the salon meets or exceeds financial goals while providing remarkable leadership in areas of customer service, team member relations, sales, and member retention. The Assistant  Manager provides direct daily support to their team and offers ongoing leadership, motivation, and staff development. The Assistant  Manager is responsible for coaching, communication, alignment, and holding their Lash Lounge team to the salon expectations. The Assistant Manager will also act as the salon ambassador to provide each member an unforgettable experience as well as attend local events to improve our brand and recruit personnel.   RESPONSIBILITIES:       Encourage and support a "drama free" salon Hours include evenings and weekends Reports Directly to the Manager  Assists with the daily operations of the salon Smoothly operate the salon in the Manager's absence Supports compliance with Salon protocols and best practices Maximize sales and membership participation Make sure both guests and team members are scheduled efficiently and effectively Provide daily support to team members Coach and develop team members Ensure each guest has a unforgettable and consistent luxury experience Be phone and text responsible after hours, if needed Support the Manager with the hiring and onboarding of new employees.  REQUIRED SKILLS: Be self supervised Be phone and text responsible after hours if needed Front Desk experience preferred Sales experience preferred Weekly inventory report Exceptional customer service skills. Exceptional telephone skills as well as dealing with guests in  person Ability to call guests with professional phone etiquette Supervision and/or management experience a plus Appointment and  point of sale software experience is a plus! WHY JOIN OUR TEAM? Salary commensurate with experience  Bonus Plan Paid time off Free lash extensions and all other salon services Employee discounts on retail products Discounts for family or BFF  Fun and rewarding work climate If you love the challenge of growing a salon and taking an established business to new heights,  then this is the position for you! If you are awesome at dealing with customers, motivating staff, achieving  goals, are interested in personal development and want to see your team grow, please submit your resume. We would love to meet you!  Compensation: $15.00 - $23.00 per hour WHAT WE DO: The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.   WHY JOIN OUR TEAM: We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers. Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.