Andrology Lab Technician

About the role

About Us Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at. About the Role The Andrology Lab Technician  plays an essential role in the fertility journey by providing critical support in both the endocrinology laboratory and the andrology laboratory as needed. This position is ideal for individuals who are detail-oriented, compassionate, and excel in a collaborative, fast-paced environment. Working closely with laboratory leadership, physicians, nurses, and technical staff, the Andrology Lab Technician   ensures timely and accurate processing, contributing directly to patient care, treatment success, and overall clinical outcomes. We are seeking an Andrology Lab Technician to join our dedicated team at Pinnacle Fertility - Arkansas, located in Bentonville, AR. This is a full-time, onsite. Key Responsibilities  Manage packing, shipping, receiving, and documentation of cryopreserved reproductive specimens (oocytes, embryos, sperm).   Serve as the primary patient contact for specimen disposition and transportation. Support the andrology laboratory as needed, assisting with specimen handling and other laboratory operations in accordance with established protocols. Ensure accurate consent verification and maintain patient records in compliance with HIPAA. Respond to patient inquiries via portal, email, and phone; assist with authorization forms via video conferencing. Coordinate with external labs, couriers, and patients for record collection and shipment scheduling. Maintain updated paper and electronic records; follow all SOPs. Perform clerical duties and support additional projects or tasks as assigned. Position Requirements Education: Bachelor’s degree in biology, chemistry, or a related field required. Experience: 1-2 years of laboratory experience outside of coursework preferred. New graduates with research experience are encouraged to apply. Skills: Excellent attention to detail and strong organizational skills Compassionate and effective communicator, especially with patients Able to work independently and collaboratively within a team Familiar with laboratory safety and quality control protocols Compensation & Benefits Hourly Rate: Final offers based on experience, skills, and qualifications.  Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous PTO, paid holidays, and a retirement savings program. Further details will be provided during the interview process. Diversity & Inclusivity at Pinnacle Fertility At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.