ADMINISTRATIVE COORDINATOR 1/2/3/4

About the role

Posting number: AC1234-226041-91426KK Department: Louisiana Works Division: Office of Unemployment Insurance Administration Job classification: ADMINISTRATIVE COORDINATOR 1 Posting type: Open Categories: Administrative Assistant, Clerical & Data Entry, Miscellaneous, Customer Service, Communications, Office and Administrative Support Summary Office of Unemployment Insurance Division: Appeals / Clerk of Court  Location: East Baton Rouge Parish Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone. Learn more about Louisiana Works The  Administrative Coordinator 1/2/3/4 provides administrative support to Administrative Law Judges (ALJs), case managers, and other staff in the processing of unemployment insurance appeals. Responsibilities include reviewing and docketing appeals; validating and invalidating appeals in HiRE; uploading appeals, evidence, and supporting documentation; and ensuring case files contain all reasonably available information. The position maintains accurate case information in HiRE, with careful attention to detail due to its impact on federal reporting and agency performance measures. The position also processes incoming correspondence, answers telephone calls, provides general information, directs calls to appropriate staff, and performs other administrative duties necessary to support the timely and accurate processing of appeals. OUIA oversees Louisiana’s  Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals. AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES Accepting Direction: The ability to be open and willing to follow guidance or instructions. Communicating Effectively:  The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Focusing on Customers:  The ability to understand and meet the needs, preferences, and experiences of internal and external customers. Examples of duties No experience or training is required. Qualifications The official job specifications for this role, as defined by the State Civil Service, can be found here. Supplemental information Job Details Support multiple Administrative Law Judges (ALJs) and case managers by helping ensure appeals and related work are processed accurately and efficiently. Review and docket appeals, validate or invalidate cases in the system, upload appeals and supporting evidence, and ensure case files contain all reasonably available information. Process incoming mail, faxes, emails, and FileNet documents. Answer calls, provide general information, and direct inquiries to the appropriate staff. Enter and maintain case information accurately, as the information in the system directly impacts federal reporting, performance measures, and the timely processing of appeals. Position Specific Details: Location:  Baton Rouge, La  Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty Career Progression Group: Administrative Coordinator 1, 2, 3, or 4 Please click on the links below to learn more about each job level: Administrative Coordinator 1 Administrative Coordinator 2 Administrative Coordinator 3 Administrative Coordinator 4  How to Apply: No Civil Service test score is required in order to be considered for this vacancy.   To apply for this vacancy, click on the  “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.         * Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes  WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.       All applicants selected for employment must submit to drug screening and a background check. Contact Information: For further information about this vacancy, contact: Kedrick Kennedy Louisiana Works is an equal employment opportunity employer and  SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154